Customer Support Executive

About the Role

We are looking for a Customer Support Executive who will be responsible for assisting customers, resolving their queries, and ensuring a smooth and positive customer experience. The ideal candidate should have solid communication and problem-solving skills, a customer-first approach, and the ability to understand and explain SaaS products effectively.

You will work closely with the Customer Success, Sales, Product, and Technical Support teams to resolve customer issues, collect feedback, and ensure customers are able to use the product successfully.

Key Responsibilities

- Handle customer queries through calls, emails, chat, and other communication channels.
- Provide timely and professional support to customers and resolve their issues effectively.
- Understand customer requirements, concerns, and product-related problems.
- Guide customers on product features, functionality, and basic troubleshooting.
- Assist new customers with basic onboarding and product setup.
- Follow up with customers to ensure their issues have been completely resolved.
- Maintain proper records of customer queries, complaints, and resolutions.
- Identify recurring customer issues and report them to the concerned team.
- Coordinate with Product, Technical, Sales, and Customer Success teams for issue resolution.
- Escalate complex or technical issues to the appropriate internal team with complete details.
- Conduct basic product demonstrations and customer training when required.




- Help customers understand product features and encourage proper product usage.
- Monitor pending issues and ensure timely follow-ups until closure.
- Collect customer feedback and share important insights with the internal teams.
- Maintain a professional and positive relationship with customers.
- Follow company processes, support guidelines, and escalation procedures.
- Contribute to improving customer support processes and overall customer experience.

What We Are Looking For
- 0–2 years of experience in Customer Support, Customer Service, Customer Success, Helpdesk, or a similar role.
- Freshers with excellent communication and a customer-focused attitude may also apply.
- Good verbal and written communication skills.
- Comfortable communicating with customers through calls, emails, and chat.
- Basic understanding of SaaS products, software applications, or web-based platforms.
- Strong problem-solving and troubleshooting skills.
- Ability to understand customer requirements and provide appropriate solutions.
- Good follow-up and time-management skills.
- Ability to handle multiple customer queries and priorities simultaneously.
- Comfortable working with CRM, ticketing, or customer-support tools.
- Positive attitude with strong ownership and willingness to learn.
- Ability to work effectively with cross-functional teams.
- Comfortable working in a fast-paced startup environment.

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (CSE) (Sahibzada Ajit Singh Nagar)
🏢 LBM SOLUTIONS, Mohali
📍 Sahibzada Ajit Singh Nagar