Key Responsibilities

- Handle customer complaints and queries .
- Manage customer interactions through inbound/outbound calls and emails.
- Understand customer concerns and provide accurate information regarding warranty coverage, claims, processes, and resolutions.
- Register and maintain customer complaints and warranty cases in the CRM/system.
- Coordinate with dealers, service centers, warranty teams, technical teams, and other internal departments for issue resolution.
- Follow up regularly on open complaints and warranty cases until closure.
- Provide customers with timely updates on the status of their complaints and warranty requests.
- Handle escalated and difficult customer situations professionally.
- Ensure complaints are resolved within defined TAT/SLA.
- Maintain proper documentation of customer interactions and case history.
- Identify recurring customer issues and highlight them to the concerned department.
- Ensure a high level of customer satisfaction and maintain professional communication at all times.

Required Skills & Competencies

- Excellent English and Hindi communication skills, both verbal and written.




- Proficient in handling voice and email processes.
- Strong customer-handling and complaint-resolution skills.
- Good understanding of customer service and after-sales processes.
- Strong follow-up and coordination abilities.
- Ability to handle irate customers calmly and professionally.
- Positive problem-solving and decision-making skills.
- Basic knowledge of MS Office, CRM, and email communication.
- Ability to manage multiple complaints/cases simultaneously.
- Good attention to detail and documentation skills.

Role: Customer Success Associate, Industry Type: Miscellaneous, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Customer Success Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills Customer Support Blended ProcessInbound ProcessEscalation ManagementCustomer ExperienceCustomer Experience ManagementTelecallingSolving QueriesOutbound ProcessVoice ProcessCustomer Engagement

📌 Customer Support Executive (Gurugram)
🏢 Cars24
📍 Gurugram