Designation: Customer Support Executive

Process: Blended Process (Voice Non-Voice)

Location: Navi Mumbai

Experience: Minimum 6 Months

Qualification: 12th Pass / Graduate

Shift: 24×7 Rotational Shifts

Shift Duration: 9.5 Hours

Working Days: 5 Days Working

Week Off: 2 Rotational Week Offs

Salary: Up to ₹4.8 LPA

We are looking for motivated and customer-focused professionals to join our team as Customer Support Executives. The selected candidates will be responsible for handling customer queries through multiple support channels and ensuring a high level of customer satisfaction.

Key Responsibilities

- Handle customer queries through calls, emails, chats, and other support channels.
- Provide accurate information and resolve customer concerns professionally.
- Maintain a high level of customer satisfaction.
- Follow company policies, processes, and quality standards.
- Escalate complex issues to the appropriate team when required.




- Maintain accurate records of customer interactions.
- Meet assigned productivity, quality, and performance targets.
- Ensure professional and effective communication with customers.

Eligibility & Requirements
- Minimum 6 months of relevant experience in Customer Support / BPO / Voice / Blended Process.
- Candidates must be 12th Pass or Graduate.
- Good verbal and written communication skills.
- Basic computer knowledge.
- Comfortable working in 24×7 rotational shifts.
- Comfortable working 9.5-hour shifts.
- Willingness to work 5 days a week with 2 rotational week offs.
- Robust customer-handling and problem-solving skills.
- Ability to work effectively in a fast-paced environment.

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Pay: ₹250,000.00 - ₹400,000.00 per year

Work Location: In person

📌 Customer Support Executive (CSE) (Navi Mumbai)
🏢 Softtude
📍 Navi Mumbai