Customer Support Engineer

Location: KeralaDepartment: Customer Support / Technical ServiceEmployment Type: Full-time

About the Role

We are looking for a technically strong and customer-oriented Customer Support Engineer to provide installation, troubleshooting, commissioning, and technical support for our electronic and connected healthcare systems.

The ideal candidate should have a strong understanding of electronics, computer systems, and networking, and should be comfortable troubleshooting issues at both the hardware and software/network level.

Key Responsibilities

- Install, configure, commission, and maintain our electronic healthcare systems at customer locations.
- Diagnose and troubleshoot electronic, hardware, software, and networking issues.
- Configure and troubleshoot Wi-Fi networks, LANs, routers, gateways, IP addresses, and network connectivity.
- Troubleshoot electronic devices, power supplies, sensors, controllers, and communication modules.
- Support integration of systems with hospital networks, computers, Android TVs/displays, and cloud-based platforms.
- Conduct preventive maintenance and service visits at customer locations.
- Train hospital staff and customers on system operation and basic troubleshooting.
- Coordinate with the production, R&D;, and software teams to resolve technical issues.
- Maintain proper service reports, installation records, and customer issue documentation.
- Travel to customer sites and hospitals as required.
- Ensure timely closure of customer complaints and service requests.

Mandatory Requirements




- Bachelor’s Degree in Engineering – Electronics / Electronics & Communication / Electrical / Computer Science / related engineering discipline.
- Strong knowledge of electronics and electronic troubleshooting.
- Strong understanding of computer networking and IT infrastructure.
- Good knowledge of computers, operating systems, basic software troubleshooting, and peripherals.
- Ability to troubleshoot LAN, Wi-Fi, IP configuration, routers, switches, and network connectivity.
- Fluent in Hindi – Mandatory. Candidates who cannot communicate effectively in Hindi will not be considered.
- Valuable communication and interpersonal skills.
- Willingness to travel to hospitals and customer locations.
- Ability to work independently and solve problems at the customer site.

Preferred Skills
- Experience with healthcare/medical equipment or hospital IT systems.
- Knowledge of TCP/IP, DHCP, DNS, Wi-Fi, MQTT, and basic server/cloud concepts.
- Experience with IoT devices, embedded systems, sensors, or wireless communication.
- Basic understanding of microcontrollers and electronic circuits.
- Experience in technical field service or customer support.
- Knowledge of Android/Android TV devices and network configuration.

Ideal Candidate The ideal candidate is a hands-on engineer who is comfortable working with electronics as well as computers and networks. They should be able to independently visit a hospital, understand the problem, identify whether it is a hardware, software, or networking issue, and work toward resolving it. Hindi communication is a mandatory requirement for this position.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: Hybrid remote in Kochi, Kerala

📌 Customer Support Engineer (Kochi)
🏢 Evelabs Technologies
📍 Kochi