Role & responsibilities

1. Order Management & Inside Sales

- Register, process, and acknowledge customer purchase orders efficiently using ERP.
- Track order status and ensure timely delivery coordination with supply chain and logistics teams.
- Proactively communicate with the Supply Chain Planner to resolve inventory shortages or shipment delays.

2. Technical Support & Inquiries

- Act as the primary technical point of contact for customer queries regarding pneumatic products and applications.
- Assist clients with product selection, troubleshooting, technical demonstrations, and product usage guidance.
- Handle customer complaints, coordinate corrective actions, and ensure high resolution satisfaction.

3. Client Relationship & Communication

- Build strong, trust-based relationships with existing B2B clients and industrial buyers.
- Gather customer feedback on product performance and collaborate with the Product Management team to drive improvements.
- Maintain clear records of customer interactions, quotations,



and support history in the database.

Preferred candidate profile

- Education: Diploma or B.Tech/B.E. in Mechanical, Electrical, Mechatronics, or related engineering streams.
- Experience: 3+ years of hands-on experience in Customer Support, Inside Sales, or Technical Sales.
- Software Proficiency: Hands-on experience with ERP systems and MS Office suite.
- Technical Knowledge: Good understanding of pneumatic components, valve islands, cylinders, and industrial automation principles.
- Soft Skills: Excellent verbal/written communication, solid problem-solving ability, negotiation skills, and a customer-first mindset.

Why Join Pneumax?

- Work with a reputed global Italian brand in the automation sector.
- Highly collaborative, professional, and career-growth-oriented work culture.
- Competitive compensation package and performance incentives.

📌 Customer Support Engineer/ Inside Sales (Noida)
🏢 Pneumax
📍 Noida