Company Description Eजी Realty is a Pune-based real estate advisory firm that provides personalized, end-to-end support for luxury residential properties, family homes, commercial spaces, and investment-focused real estate across Pune. Headquartered in Kharadi, the company leverages deep micro-market knowledge and an advisory-led, ethical approach to simplify property decisions with transparency and data-backed insights. Eजी Realty offers residential and investment advisory services, works directly with leading developers, and supports clients from site visits through home loan facilitation and documentation.

Backed by hundreds of verified 5-star reviews, the firm is known for its customer-first mindset, clarity, and long-term value delivery. Eजी Realty is a MahaRERA registered advisory, reinforcing its commitment to compliance and trust.

Role Description The Customer Support Associate is a full time, on-site role based in the Pune Division, working from the Eजी Realty office in Kharadi. This role involves responding to customer inquiries via phone, email, and messaging platforms, providing clear information about properties, services, and processes, and ensuring timely follow-up on leads and support requests. The associate will coordinate property visits, help maintain accurate customer records in CRM tools, and support the sales and advisory teams with documentation and scheduling.

Day-to-day tasks include resolving customer concerns,



guiding clients through the real estate journey, and contributing to a high-quality, consistent customer experience aligned with the company’s advisory-led approach. The role may also involve assisting with basic customer education on real estate options and participating in internal training to stay updated on inventory, developers, and market trends.

Qualifications

- Strong Customer Support, Customer Service, and Customer Experience skills, with the ability to handle inquiries and issues professionally and empathetically.

- Sales and relationship-building skills to support lead conversion, upselling, and cross-selling while maintaining an advisory, customer-first approach.

- Training and coaching capabilities to help educate customers on processes and support internal knowledge sharing when required.

- Excellent verbal and written communication skills in English; proficiency in local languages (e.g., Marathi, Hindi) is an advantage.

- Ability to work on-site in Pune, manage multiple tasks, and use CRM or customer support tools effectively.

- Strong attention to detail, problem-solving skills, and a collaborative mindset.

- Prior experience in customer-facing roles;

experience in real estate, financial services, or consulting is beneficial.

- Diploma or bachelor’s degree in any discipline is preferred, or equivalent relevant work experience.

📌 Customer Support Associate (Pune)
🏢 Eजी Realty
📍 Pune