- Customer Satisfaction
- Timely processing of customer orders
- Timely delivery of support
- SLAs around documentation, follow-ups, etc.
- SLAs for returns and samples
- Strong customer feedback on timely servicing
- Inventory reconciliation
Key Accountabilities
Functional
- Maintain regular contact/follow-ups with key stakeholder at the customer end
- Develop connections with relevant internal teams to mobilize resources and obtain information promptly in order to provide differentiated service experience.
- Receive, enter & acknowledge customer sales orders in SAP and provide tentative ship dates based on stock position; allocation inventory based on customer requirements such as batch sizes and shelf-life
- Ensure timely delivery of products to customers
- Ensure samples are arranged and dispatched to the customer on a timely basis
- Prepare and provide sales order shipment documentation and ingredient technical documentation
- Coordination with customers on special documentation requirements
- Communication with sales reps & customers on all sales order related issues
- Set up current customers in SAP via CRM Handling customer master updates via CRM (Cases for QA quotations for regular supplies)
- Ensure complete and comprehensive documentation of all customer related records
- Provide Proforma invoices for prepay customers & manage accounts on credit hold with finance team for release
- Maintain, track & raise request for bonus/rebate & discounts.
- Support with monthly reports on accounts payable provisioning and weekly report for open orders
- Ensure prompt follow up for customer payments / documentation
- Support in the preparation of the monthly/ weekly dispatch plans & ensure adherence
- Ensure dispatch & Shipment Monitoring until delivery track and scan completed order packs
- Ensure data entry and detailed filing of all documents received
- Back up support for team members for EU/AMEA Region
Role: Sales Support & Operations - Other, Industry Type: Pharmaceutical & Life Sciences, Department: Sales & Business Development, Employment Type: Full Time, Permanent Role Category: Sales Support & Operations Education UG: Any Graduate Key Skills Sales Coordination
📌 Customer Service Sales Specialist (Navi Mumbai)
🏢 OmniActive Health Technologies
📍 Navi Mumbai
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