Proficiency in the English (UK) language is essential, both spoken and written language skills are required.

 Provide real-time assistance to clients through inbound and outbound telephone calls, web chat, answering questions, resolving issues, and offering guidance.

 Processing transactions to agreed service levels, quality standards and where relevant within agreed financial authority limits

 Supporting clients with a number of platform specific support tools and processes

 Adherence to schedules to ensure Service Level Agreements are achieved.

 Ensure timely and accurate responses to client enquiries while maintaining a professional and client-centric approach.

 Proficiency in the English (UK) language is essential, both spoken and written language skills are required to communicate with UK colleagues and UK and global clients.

 A flexible approach to completing variety of tasks to support TL / TM and other teams for business needs.

 To escalate issues or potential breaches to Line Manager.

 Provide a quality service, aiming for 100% accuracy and timeliness of delivery.





 To review processes and practices within your role to propose change and improvement where individual and team performance are being affected.

 Keeps own knowledge of processes, products and appropriate regulation up to date

 Proven experience in a contact centre role, with a minimum of 1 - 2 years of experience. Preferably in the UK Mutual Funds Financial Services environment.

 Good keyboard skills and familiar with Microsoft word and excel

 Ability to identify areas of risk or concern, either within team or in the business.

 Exceptional communication and interpersonal skills.

 Adaptable and adaptable to change and challenges.

This role offers a unique opportunity to combine your financial expertise, client service skills, and UK language proficiency to deliver outstanding value to our clients. If you are a dedicated and knowledgeable professional who thrives in a dynamic environment, we encourage you to apply and join our team.

📌 Customer Service Specialist (Mumbai)
🏢 SSu0026C TECHNOLOGIES
📍 Mumbai