Customer Service Representative

Project Overview

We are seeking experienced Customer Service Professionals to support the creation of a custom conversational dataset for training advanced speech-to-speech AI agents.

The project focuses on creating and reviewing natural, human-enacted customer service conversations that reflect realistic interactions between customers and support representatives.

Participants will help produce high-quality conversational data that represents how people naturally communicate in real-world customer service situations, including inquiries, issue resolution, troubleshooting, account-related questions, complaints, and other common support scenarios.

Requirements:

- 2+ years of professional Customer Service experience with solid fluent English





Strong experience with:
- Client and customer communication
- Issue and complaint resolution
- Customer support workflows
- Customer relationship management
- Handling different customer situations professionally

Preferred Experience: Candidates with experience in one or more of the following areas are especially relevant:

- Call centers
- Customer support
- Customer success
- Technical support
- Help desk operations
- Client services
- Contact center operations
- CRM-based customer support
- AI training or conversational AI projects
- Speech or audio

📌 Customer Service Representative (India)
🏢 Sourcebae
📍 India