Customer Service Represent.
MISSION : Is in charge of managing orders, monitoring execution and treating customers requests to meet service commitment and improve customer satisfaction
KEY EXPECTED ACHIEVEMENTS
Manage Order delivery
- Captures, records and commits customer orders according to customer needs, agreement and defined service level
- Proposes product alternatives in case of phase-out or shortage
- If relevant, optimizes, plans and coordinates the delivery with customers and partners
Monitor Execution
- Handles customer orders portfolio and monitors execution
- Liaise with the relevant partners to ensure on-time deliveries and service commitment
- Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
- Informs and follows up with customers
Manage Request
- Captures customer s requests claims
- Analyses and provides issue resolution or appropriate answer
- Contacts,
follows up and closes the loop with customer
- Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
- Shares recurring problems with the relevant internal partner(s) in order to find solutions
Support sales
- Seizes prospect to up-sell and cross-sell in response to Customer orders, requests and portfolio management
Apply and improve work methods
- Applies standards and procedures (including internal control rules embargo .).
- Contributes to continuous improvement to enhance work methods and customer satisfaction
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Service Represent. (Pune)
🏢 Michelin
📍 Pune