Customer Service (CS) – NVOCC

Key Responsibilities

- Handle customer inquiries related to bookings, shipments, containers, BLs, schedules, and documentation.
- Coordinate with customers, overseas agents, shipping lines, freight forwarders, and internal operations teams.
- Process and confirm export/import bookings and provide booking confirmations to customers.
- Monitor vessel schedules, ETD/ETA, transshipment, port cut-offs, and container movements.
- Share timely updates regarding vessel delays, rollovers, schedule changes, and shipment status.
- Coordinate with documentation teams for Bill of Lading (BL), Shipping Instructions (SI), invoices, and other shipping documents.
- Follow up on shipping instructions, VGM, container pickup, gate-in, and cut-off requirements.
- Resolve customer complaints and operational issues within agreed timelines.
- Coordinate with CHA, transporters, CFS/ICD, terminals, shipping lines, and overseas agents when required.
- Maintain accurate shipment records and update ERP/TMS/CRM systems.
- Prepare and share daily/weekly shipment status reports.




- Follow up on freight payments, detention/demurrage, documentation charges, and other customer-related charges, where applicable.
- Ensure compliance with company procedures and shipping regulations.
- Maintain good relationships with existing customers and support customer retention.

Required Skills
- Positive knowledge of NVOCC operations and ocean freight processes.
- Understanding of BL, SI, VGM, container movement, vessel schedules, and Incoterms.
- Good communication and customer-handling skills.
- Strong follow-up and coordination ability.
- Good knowledge of MS Excel and email communication.
- Ability to handle multiple shipments and work under time pressure.
- Problem-solving and negotiation skills.
- Attention to detail and accuracy in documentation.

Job Type: Full-time Pay: From ₹800,000.00 per year

Experience

- Freight Forwarding /NVOCC: 8 years (Required)

Work Location: In person

📌 Customer Service - NVOCC (Chembur)
🏢 Goodrich Logistics FZE
📍 Chembur