We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Karnataka. The ideal candidate will have a passion for providing exceptional customer service and support across various channels, including voice and chat. As a Customer Service Executive, you will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our services.

Key Responsibilities

- Handle customer inquiries and provide accurate information regarding products and services.
- Resolve customer complaints and issues in a timely and efficient manner.
- Maintain a high level of professionalism and empathy while interacting with customers.
- Document customer interactions and feedback to improve service quality.
- Collaborate with team members to enhance customer satisfaction and streamline processes.




- Participate in training sessions to stay updated on product knowledge and customer service best practices.

Required Skills

- Strong communication skills, both verbal and written.
- Ability to work in a fast-paced setting and manage multiple tasks.
- Proficiency in handling customer inquiries through various channels, including voice and chat.
- Experience in BPO or customer service roles is preferred.
- A positive attitude and a willingness to learn and grow within the company. If you are passionate about customer service and meet the experience requirements, we encourage you to apply and become a part of our dynamic team.

This job is provided by Shine.com

📌 Customer Service Executive (Mangalore)
🏢 The Manipal Group
📍 Mangalore