Role & responsibilities

Role-Customer Service Executive

1.Responsible for providing assistance, information, and support to customers regarding products or services

2.Duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.

3.Contact for customers, handling a variety of interactions through different channels like phone, email, or chat.

4.Maintaining records of customer interactions, updating customer information, and documenting resolutions for future reference.

5.Developing a solid understanding of the company's products and services to effectively assist customers.

6.Respond positively to customers questions in a timely manner

7.Provide accurate information to the customer, anticipating future concerns and communicating next steps in the process effectively.

8.Identify process improvement opportunities to ensure smooth operations for internal processes as well as from customers perspective

9.Overcome customer objections via deft communication and de-escalation skills, to solve problems, instill confidence and build client brand-loyalty

📌 Customer Service Executive (Mumbai)
🏢 PhillipCapital
📍 Mumbai