We are seeking a motivated and enthusiastic Customer Service Executive to join our team in the Delhi-NCR region. This role is ideal for freshers or individuals with up to two years of experience in the voice process or customer service industry. As a Customer Service Executive, you will be the first point of contact for our customers, providing them with exceptional service and support.

Key Responsibilities

- Handle inbound and outbound calls to assist customers with their inquiries and issues.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Maintain a positive and professional demeanor while interacting with customers.
- Document customer interactions and feedback in the system for future reference.
- Collaborate with team members to improve service delivery and customer experience.




- Participate in training sessions to enhance communication skills and product knowledge.

Required Skills

- Strong English communication skills, both verbal and written.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Excellent interpersonal skills to build rapport with customers.
- Basic knowledge of BPO and customer service processes is a plus.
- Willingness to learn and adapt to new challenges. If you are passionate about customer service and looking to start your career in a dynamic environment, we encourage you to apply for this exciting chance. Join us in delivering outstanding service to our customers and be a part of our growing team!

This job is provided by Shine.com

📌 Customer Service Executive (Delhi)
🏢 Sharda Consultancy Services
📍 Delhi