Position: Customer Service Executive – International Voice Process

Process: First Party Credit Card Collection (C1B)

Location: Thane, Maharashtra

Batch Date: 13th October

Telephonic Interview Available

About the Process

First Credit Services (FCS) is hiring experienced candidates for its First Party Credit Card Collection (C1B) – International Voice Process. The role involves interacting with customers over the phone, handling credit card-related conversations, following up on outstanding payments, and assisting customers with suitable payment resolutions.

Candidate Requirements

- Qualification: SSC / HSC / Graduate
- Minimum 6 months of International BPO experience is mandatory
- Candidates should have experience in International Voice / Customer Service / Collections / Banking or Financial Services processes.
- Freshers are not eligible
- Age Limit: Up to 45 years
- Excellent English communication and conversational skills
- Good listening and customer-handling skills
- Ability to handle customer queries and conversations professionally
- Comfortable working in night/rotational shifts
- Candidates should be comfortable working from the Thane location

Salary
- Experienced Candidates: Up to ₹40,000/- per month in hand
- Salary will depend on relevant experience and interview performance.
- Freshers: Not applicable

Shift Timings Candidates may be assigned either of the following shifts:
- 6:30 PM – 3:30 AM
- 8:30 PM – 5:30 AM

Work From Home:



Chance to work from home after 6 months, subject to performance and company eligibility.

Selection Process

HR & Operations Round

Telephonic Interview Available – Candidates can attend the initial interview over a phone call.

Joining

Batch: 13th October

Ideal Candidate

Candidates with 6+ months of international voice experience, particularly from credit card collections, banking, financial services, international customer support, or BPO processes, will be preferred.

Interested candidates can share their updated CV to apply.

Note: Only experienced candidates are eligible. Freshers will not be considered.

Pay: ₹38,000.00 - ₹40,000.00 per month

Benefits

- Cell phone reimbursement
- Paid time off

Application Question(s):
- What is your total work experience?
- How many months/years of International BPO experience do you have?
- Was your previous experience in an International Voice Process?
- Are you comfortable working in night shifts?
- Are you comfortable with the shift timings of 6:30 PM–3:30 AM or 8:30 PM–5:30 AM?
- Are you comfortable working from the Thane location?
- What is your current location?
- What is your current/last drawn salary?
- What is your expected salary?
- What is your notice period? Can you join by the 13th October batch?
- Are you comfortable with a First Party Credit Card Collection process?

Work Location: In person

📌 Customer Service Executive – International Voice Process (Thane)
🏢 House of hirings Private
📍 Thane