a) To provide best services by following quality protocols on the desired information to customers / prospects approaching the company through walk-in modes.

b) To address consumer Complaint Queries / Service ( CQS ) request as satisfactorily as possible and to reply to them in a courteous and time bound manner.

c) To build a lasting company / customer relationship.

d) To follow all the process, procedures, and protocols in lieu of the duties handled, as decided and amended by the company from time to time.

e) Entering / updating all customer interactions in the system logically and correctly.

f) Forwarding documents, letters and coordinating with concerned depts. / responsible persons for follow up and feedback.

g) Filling of all reports on a daily basis.

h) Dispatching documents as per customers requirement ( NACH forms, Name Transfer forms, Duplicate bills etc. )

i) Reporting to Asst. Team Leader / Supervisor j) Collect feedback through TAB / Digital Walk-in management.

k) Highlight potential escalation to the supervisor, ATL and TL.

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages

- Health insurance
- Provident Fund

Work Location: Remote

📌 Customer Service Executive (CSE) (Mumbai)
🏢 Willard Industries Private
📍 Mumbai