- Track inquiries from walk-ins, calls, and online platforms to ensure no potential customer is missed.
- Monitor test drives, quotations, negotiations, and bookings in a systematic way.
- Maintain detailed records of customer preferences, purchase history, and service schedules.
- Send reminders for servicing, insurance renewals, and warranty follow-ups.
- Collect customer feedback and run loyalty programs to retain buyers.
- Sending automated SMS/email reminders for vehicle servicing.
- Offering special discounts to repeat customers.
- Tracking customer complaints and resolving them quickly.
- Using analytics to identify which car models are in demand in a particular region.
"Interested folks are requested to share their resumes @
[email protected]
Regards,
HR Department
Sarita Vaswani
📌 Customer Relationship Manager (Gurugram)
🏢 Discovery Motors
📍 Gurugram