Company Description Duville Estates is one of India’s oldest family-run businesses, with a 200-year legacy built on ethics, customer-centric values, and quality. The company has evolved from its origins in shipping in Mumbai to become a modern real estate developer focused on luxury living. Its flagship Riverdale project is a 31-acre riverside micro-township in Kharadi, Pune, featuring multiple residential towers that embody the brand’s core values and engineering excellence.

Recent developments such as Riverdale Heights and Riverdale Grand further demonstrate Duville Estates’ commitment to innovation and high standards. Team members join a culture that blends timeless values with forward-looking design, aiming to create extraordinary living spaces and long-term value for residents.

Role Description The Customer Relationship Management Specialist is a full-time, in office role based in the Pune District, supporting residential projects such as Riverdale. This role focuses on managing and strengthening relationships with prospective and existing residents, ensuring a high-quality customer experience throughout the sales and post-sales lifecycle. Daily responsibilities include tracking and updating customer data in CRM systems, responding to inquiries, coordinating appointments and site visits, and following up on leads in collaboration with the sales team.

The specialist will also manage customer feedback, address service concerns in coordination with project and operations teams,



and prepare regular reports on customer trends and engagement metrics. Working closely with sales, marketing, and project management, this role helps maintain Duville Estates’ high standards of ethics, transparency, and value creation.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and customer service skills, with experience using CRM tools or databases.
- Candidates should possess excellent Communication skills, including clear verbal and written communication and the ability to interact professionally with diverse customer groups.
- Candidates should possess solid Analytical Skills to interpret customer data, identify patterns, and provide insights that support decision-making and process improvements.
- Candidates should possess Sales-related skills, including lead follow-up, basic negotiation, and support for sales closure while maintaining a customer-first approach.
- Candidates should possess Project Management skills to coordinate customer-related activities, manage timelines, and collaborate effectively with cross-functional teams.
- Additional beneficial qualifications include experience in real estate or residential property sales, familiarity with the Pune market, proficiency in MS Office and CRM software, and a customer-centric mindset.
- A bachelor’s degree in business, marketing, communications, or a related field is preferred, along with the ability to work on-site, manage multiple priorities, and uphold high ethical standards.

📌 Customer Relationship Management Specialist (Maharashtra)
🏢 Duville Estates
📍 Maharashtra