- : Customer Relation Executive – Automobile Industry
- Job Title: Customer Relation Executive (CRE)
- Industry: Automobile / Automotive
- Department: Customer Relations / Service Reports To: Customer Relations Manager / Service Manager Location: [SALEM]
- Job Summary: The Customer Relation Executive is responsible for maintaining strong relationships with customers throughout their vehicle ownership journey. The role involves handling customer enquiries, coordinating service appointments, following up on customer concerns, ensuring customer satisfaction, and supporting the dealership in achieving customer retention and service quality goals.Key ResponsibilitiesRequired SkillsEducational QualificationExperienceKey Performance Indicators (KPIs)Personal Attributes
- Handle customer enquiries through phone, email, WhatsApp, and in-person interactions.
- Schedule and coordinate vehicle service appointments.
- Follow up with customers regarding service appointments, vehicle status, and delivery.
- Maintain regular communication with customers to ensure a positive ownership experience.
- Collect customer feedback and identify areas for improvement.
- Handle customer complaints professionally and coordinate with the service team for timely resolution.
- Conduct post-service follow-up calls to measure customer satisfaction.
- Inform customers about service schedules, maintenance requirements, offers, campaigns, and dealership activities.
- Maintain accurate customer records and update CRM/DMS systems.
- Monitor customer satisfaction scores and work toward achieving dealership targets.
- Coordinate with Service Advisors, Technicians, Sales Teams, and Management to resolve customer concerns.
- Encourage customers to return for periodic maintenance and other service requirements.




- Support customer retention and improve repeat-service business.
- Prepare daily/weekly reports related to customer calls, appointments, feedback, complaints, and follow-ups.
- Ensure professional communication and adherence to dealership customer-service standards.
- Excellent verbal and written communication skills.
- Strong customer-service and relationship-management abilities.
- Good telephone etiquette and interpersonal skills.
- Ability to handle difficult customers calmly and professionally.
- Good follow-up and coordination skills.
- Basic computer knowledge, including MS Office and CRM/DMS software.
- Good organizational and time-management skills.
- Target-oriented and customer-focused approach.
- Ability to work effectively with cross-functional teams.
- Any Graduate / Diploma.
- Qualification in Automobile, Business Administration, Marketing, or a related field is an advantage.
- 1–3 years of experience in customer service, automobile dealerships, service centers, hospitality, banking, retail, or a related field.
- Freshers with strong communication and customer-handling skills may also be considered.
- Customer satisfaction score (CSI).
- Customer retention and repeat-service rate.
- Service appointment conversion.
- Follow-up completion rate.
- Complaint resolution time.
- Customer feedback and review scores.
- Service revenue/retention support.
- Accuracy of CRM/DMS records.
- Positive and approachable personality.
- Patient and empathetic toward customers.
- Professional appearance and attitude.
- Strong ownership and accountability.
- Ability to multitask in a fast-paced dealership setting.
- Willingness to learn automotive products and service processes.

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Salem)
🏢 GOLDEN HYUNDAI
📍 Salem