Key Responsibilities:

- Act as a single point of contact for clients, addressing client queries and shipment status through calls, emails or texts.
- Develop and maintain long-term relationships with customers to ensure loyalty and recurring business.
- Coordinate with internal departments - operations, pricing, accounts to ensure timely service delivery and client issue resolution.
- Handle shipment related escalations with professionalism and ensure corrective action is taken promptly.
- Maintain accurate customer records and daily service report (DSR) and complete pending actions.
- Collect and analyse customer feedback to identify service gaps and suggest improvements.

Required Skills & Qualifications:

A) Minimum 1 years of experience in Customer Service or Client Relationship management Role.

B)



Excellent communication and interpersonal skills with a client-first mindset.

C) Proven ability to handle complex customer situations with empathy, urgency and professionalism.

D) Strong analytical and problem-solving abilities to deliver effective and practical solutions.

E) Skilled in multitasking and time management in a fast-paced environment.

F) A proactive attitude with a passion for delivering exceptional client services and ensuring customer satisfaction.

G) Any Graduate or Post Graduate with reputed institute or university.

Apply - (phone hidden)

Mail - [email protected]

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Customer Relationship Executive (Noida)
🏢 Expedite Impex
📍 Noida