Company Description Fiixup is India’s trusted 24/7 vehicle repair and roadside assistance platform, connecting drivers and riders with verified mechanics across major cities such as Bengaluru, Chennai, Hyderabad, and Mumbai. The company specializes in doorstep service, emergency breakdown support, and routine maintenance, with transparent pricing and genuine spare parts.

Services include battery jumpstarts, tyre puncture repairs, towing, engine diagnostics, and comprehensive garage support for individual commuters and business fleets. With citywide coverage, background‑verified technicians, and a 30‑day service warranty, Fiixup focuses on fast, reliable, and safe solutions. Fiixup’s mission is to keep riders and drivers moving safely, anytime and anywhere.

Role Description This is a full-time, in office Customer Relations Executive role based in Bengaluru South.

The Customer Relations

Executive will respond to customer inquiries via phone, chat, and email, providing timely information on services, pricing, and technician availability. The role includes coordinating with mechanics and operations teams to schedule service requests, track job progress, and ensure smooth service delivery.

Responsibilities also involve handling escalations, resolving complaints, maintaining accurate customer records, and following up after service to confirm satisfaction.



The Executive will support process improvements by capturing customer feedback, identifying recurring issues, and sharing insights with internal teams to enhance service quality.

Qualifications

- Candidates should possess strong customer service and relationship management skills, with the ability to handle queries and complaints professionally.
- Candidates should possess effective communication skills, including clear spoken and written English; proficiency in local languages is an advantage.
- Candidates should possess basic computer and CRM skills, including data entry, ticket handling, and familiarity with customer support tools.
- Candidates should possess problem-solving and time-management skills to prioritize multiple requests and manage high-volume customer interactions.
- Candidates should possess collaboration skills to work closely with operations, technicians, and fleet coordinators to ensure seamless service.
- Relevant experience in customer support, call centers, logistics, automotive services, or roadside assistance is beneficial.
- A minimum of a high school diploma; a degree or certification in business, communications, or a related field is preferred.
- Ability to work on-site in Bengaluru South, including rotational shifts, weekends, or holidays as needed for 24/7 operations.

📌 Customer Relations Executive (Bengaluru)
🏢 Fiixup
📍 Bengaluru