Role & Responsibilities

- Own Customer Quality for rolling stock/train projects.
- Ensure right-first-time, secure and compliant train delivery.
- Act as the primary quality interface with customers.
- Lead customer complaints, RCA, 8D, CAPA and closure.
- Drive customer satisfaction, quality KPIs and punch-point reduction.
- Ensure compliance with ISO 22163 (IRIS), QMP and customer requirements.
- Lead final inspection, testing, acceptance and quality release.
- Drive cross-functional resolution with Production, Engineering, Supply Chain and Quality.
- Identify critical quality risks and initiate containment/escalation when required.
- Drive continuous improvement, lessons learned and defect prevention.
- Lead, mentor and develop the Customer Quality team.
- Prepare and present quality performance reports to management and customers.

Preferred candidate profile

- Education & Experience: Bachelors degree with 14 years or Diploma with 18 years of experience,



preferably in Mechanical/Electrical Engineering.
- Industry Experience: Minimum 8 years of Customer Quality experience in Rolling Stock or Rolling Stock Components.
- Quality Expertise: Strong knowledge of ISO 22163 (IRIS) and Quality Management Systems.
- Customer Focus: Strong customer orientation with proven experience in customer complaint and quality issue resolution.
- Technical Skills: Hands-on experience in RCA, 8D, CAPA, audits, inspections and quality improvement.
- Communication: Excellent reporting, presentation, stakeholder management and communication skills.
- Leadership: Ability to lead cross-functional teams and drive a zero-defect and continuous improvement culture.

Interested candidates may share updated CV on [email protected]

Thanks & Reagrds

HR Team

KINET Railway Solutions Limited

📌 Customer Quality Lead (Latur)
🏢 KINET RAILWAY SOLUTIONS
📍 Latur