Job Title: Telecaller / Loan Recovery Executive (NBFC)

Job Type: Full-time / Permanent

Location: Kochi, Kerala

Salary: Competitive Base Salary High Performance Incentives

Experience: 0 to 3 years of experience in telecalling, debt collection, customer support, or financial services. (Freshers with strong negotiation and communication skills are welcome!)

About the Role

We are looking for a confident, resilient, and target-driven Telecaller / Loan Recovery Executive to join our team in Kochi. In this role, you will be responsible for managing telephonic follow-ups with customers regarding loan repayments, maintaining positive client relations while ensuring timely collections, and supporting the financial portfolio of our NBFC.

If you possess strong negotiation skills, professional phone etiquette, and the ability to handle targets under pressure, we want you on our team!

Key Responsibilities

- Outbound Follow-ups: Make scheduled outbound calls to customers regarding upcoming, due, or overdue loan EMI payments.
- Negotiation & Resolution: Understand customer financial situations, negotiate mutually agreeable payment arrangements, and secure timely settlements while maintaining professional conduct.
- Payment Tracking: Guide customers on available digital payment modes, track collections daily,



and ensure accurate updates in the system.
- Record Maintenance: Maintain meticulous logs of all customer conversations, follow-up dates, payment commitments, and dispute resolutions in the database/CRM.
- Customer Support: Address customer queries regarding loan accounts, outstanding statements, and closure processes politely and effectively.

Candidate Requirements

- Education: Plus Two / Graduation (Any Degree).
- Experience: 0 to 3 years of experience in telecollections, recovery, debt management, or customer service (NBFC/Banking background is a strong plus).

What We Offer

- Attractive and competitive fixed monthly salary.
- Lucrative, performance-based recovery incentives and bonuses.
- Professional corporate work environment with career growth opportunities.
- Language Proficiency: Fluency in Malayalam and English is mandatory. Knowledge of Hindi or other regional languages is an advantage.
- Key Skills:
- Exceptional verbal communication, persuasion, and negotiation skills.
- Calm, polite, yet firm demeanor when dealing with payment resolutions.
- Good computer literacy (knowledge of Excel, basic CRM, or lending software).

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Adaptable schedule

Work Location: In person

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