Key Responsibilities

- Handle customer inquiries over phone, WhatsApp, and email in a professional manner.
- Maintain positive relationships with existing customers and assist them with their needs.
- Provide accurate information about products, services, and warranty policies.
- Coordinate with the workshop and service teams to ensure smooth operations and timely updates to customers.
- Record customer feedback and maintain daily interaction reports.
- Follow up with customers to ensure complete satisfaction and identify opportunities for service improvement.

Qualification & Experience:

- Minimum Qualification: 12th Pass (Graduates can also apply).
- Experience: Freshers and candidates with up to 1–2 years of experience in customer service, telecalling, or front desk roles are welcome.

Required Skills:

- Good communication skills in Hindi and basic English.
- Confident, polite, and customer-oriented approach.
- Basic computer knowledge (MS Office, Email, WhatsApp Web).
- Ability to multitask and handle customer queries efficiently.

What We Offer:





- Supportive and qualified work environment.
- Opportunities for growth and career development within the company.

Why Join Us?

Be part of a renowned automotive brand that values innovation, integrity, and excellence. You’ll lead a dynamic team that plays a key role in maintaining customer satisfaction and operational efficiency for Tata Motors’ Commercial Vehicle division.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Ability to commute/relocate:
- Balasinor, Gujarat 388265: Reliably commute or planning to relocate before starting work (Required)

Education:
- Higher Secondary(12th Pass) (Required)

Language:
- English (Required)
- Hindi (Required)

Location:
- Balasinor, Gujarat 388265 (Required)

Work Location: In person

📌 Customer Relation Executive (CRE) (Balasinor)
🏢 Lata Motors
📍 Balasinor