Role & responsibilities

- Conduct outbound NPS, CSAT and customer feedback surveys, onboardings to understand overall customer experience and satisfaction and other calling activities

- Engage with customers professionally to capture detailed and actionable feedback.

- Accurately document customer feedback, survey responses, and interaction details in the designated CRM/tool.

- Identify customer concerns, pain points, and dissatisfaction and escalate them to the relevant teams as per defined processes.

- Ensure timely follow-ups and assigned tasks are completed within the defined timelines and ensure assigned activities are completed within defined timelines.

- Meet defined productivity, quality and other customer experience metrics.





- Demonstrate a continuous willingness to learn and improve customer-handling skills and process knowledge.

- Analyze feedback data to identify trends, gaps, and areas for improvement.

Preferred candidate profile

- Experience as a Customer Support Executive/Specialist or similar CS role.

- 1-4years in customer service, handling customers, feedback analysis, or process improvement roles.

- Familiar with CRM tools, survey platforms, and reporting tools (Excel, Zoho, Google Sheets, etc.).

- Familiarity with CSAT & customer experience metrics.

- Proactive in identifying gaps and suggesting improvements.

📌 Customer Experience Associate (Bengaluru)
🏢 Oben Electric Vehicles
📍 Bengaluru