Customer Engagement Specialist - (Customer Support)

We're looking for Customer Engagement Specialists who can provide subject matter expertise support for our Subscribers (Clients) through multiple channels / forums. The ideal candidate will have strong communication skills and should be able to work independently with a positive attitude. If you have a passion for helping others & providing exceptional customer service, we would like to hear from you!

Qualification: Any Degree

Experience: Experienced 2+ years

Responsibilities:

- Responding to queries, complaints, and requests via Phone, E-mail, Chat, Telegram, Social-Media, and In-app tool / ticketing support to all assigned clients in a timely manner
- Provide timely and effective responses to Client inquiries, complaints, & requests through various channels such as phone, email, chat, Telegram, social media, and in-app tools/ticketing support
- Handle both inbound & outbound queries from prospective clients regarding product features, offered services, and available packages/plans
- Develop and maintain a deep understanding of the designated function/domain, becoming a subject matter expert in the designated area
- Ensure accurate and thorough documentation of client interactions,



recording and filing information in prescribed formats using designated tools
- Develop informative materials such as info videos / guides, and written content on the managed subject, addressing queries and assisting clients on processes, systems, institute info, rules, regulations, and any other details relevant to the counselling /admission process that is beneficial for clients

Skills Required

- Exceptional written and verbal communication skills
- Continuous learning mindset, readily absorbing recent information and adeptly explaining complex concepts to Clients with clarity
- Cultivate a customer-centric mindset, demonstrating proactive, self-motivated, patient, and flexible attributes to ensure exceptional service delivery
- Consistently positive, empathetic, and professional demeanors when interacting with clients
- Proficiency in managing & multitasking across various communication platforms
- Commitment to maintaining client confidentiality and data protection
- Strong sense of time management efficiently prioritizing tasks
- Ability to work independently in a dynamic startup environment

Job Type: Full-time Pay: From ₹246,000.00 per year

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Engagement Specialist (Nagercoil)
🏢 Frank u0026 David Labs Private
📍 Nagercoil