11 Oct
|
Wroots Global
|
Bangalore Rural
11 Oct
Wroots Global
Bangalore Rural
Role & responsibilities
Handle Customer s Efficiently
Answer inbound/outbound s professionally, ensuring quick resolution of customer queries. Provide Accurate Information
Clearly explain products, services, or solutions to customers without errors or confusion. Resolve Customer Issues
Identify problems, troubleshoot, and provide appropriate solutions within the given TAT. Maintain Quality & Etiquette
Follow communication standards, use proper tone, and ensure a positive customer experience. Document Customer Interactions
Record details, feedback, and resolutions accurately in CRM systems. Meet Performance Targets
Achieve KPIs like handling time, customer satisfaction (CSAT), and first resolution (FCR).
📌 Customer Care Representative (Bangalore Rural)
🏢 Wroots Global
📍 Bangalore Rural