Location: Gurgaon

Job Type: Full-time

Experience Required: 0-2 year

Industry: Financial Services / Fintech / Payments

Key Responsibilities

- Respond to customer inquiries via phone, email, and chat in a timely and professional manner

- Resolve customer issues related to digital payments, transaction failures, refunds, chargebacks, and account discrepancies

- Escalate unresolved queries to the appropriate departments and ensure follow-through

- Maintain detailed records of customer interactions, issues, and resolutions using CRM tools

- Collaborate with the technical and operations teams to address recurring issues and improve customer experience

- Provide feedback to the product team based on customer pain points

- Stay up-to-date with industry trends, product updates, and regulatory guidelines in the payments domain

Required Skills And Qualifications





- Minimum 6 month of customer support experience in the payments or fintech industry

- Solid understanding of digital payment systems, payment gateways, UPI, cards, wallets, and banking protocols

- Excellent verbal and written communication skills in English (regional language proficiency is a plus)

- Good problem-solving skills and attention to detail

- Ability to multitask and manage time effectively in a quick-paced environment

- Familiarity with customer support tools or similar CRMs

- Basic knowledge of fraud prevention and KYC/AML guidelines is an advantage

Preferred Qualifications

- Bachelor’s degree in Business Administration, Finance, Commerce, or a related field

- Experience in a startup or high-growth fintech environment is a plus

📌 Customer care executive (payments/fintech domain) (Gurugram)
🏢 Impronics Technologies
📍 Gurugram