Job Overview

We are looking for a Customer Care Executive who can handle customer queries, assist with orders, resolve complaints, and coordinate with internal teams to ensure a smooth and positive customer experience.

Key Responsibilities

- Handle customer queries through phone calls, WhatsApp, chat, and other support channels.

- Assist customers with order placement, order status, cancellations, refunds, and delivery-related queries.

- Understand customer concerns and provide quick and appropriate solutions.

- Coordinate with Delivery, Operations, Vendors, and other internal teams to resolve customer issues.

- Follow up on delayed, cancelled, failed, or incorrect orders.

- Handle customer complaints professionally and ensure timely resolution.

- Maintain proper records of customer complaints, requests, and resolutions.

- Escalate complex or critical issues to the concerned team or management.

- Follow up with customers to ensure their issues have been properly resolved.

- Collect customer feedback and identify recurring issues.

- Help improve customer satisfaction and overall service quality.

- Maintain a polite, professional, and customer-friendly approach at all times.





- Support the team with other customer-service and operational activities when required.

Required Skills

- Good communication skills in English and Tamil.

- Strong listening and problem-solving skills.

- Patience and a customer-friendly attitude.

- Basic knowledge of Google Sheets / MS Excel.

- Ability to handle multiple customer queries efficiently.

- Good follow-up and coordination skills.

- Basic understanding of mobile apps and online ordering platforms.

- Ability to work in a fast-paced startup environment.

Preferred Qualities

- Positive and professional attitude.

- Willingness to learn and adapt.

- Valuable teamwork and coordination.

- Ability to remain calm while handling difficult customers.

- Responsible and punctual.

- Freshers with good communication skills are encouraged to apply.

What You'll Get

- Opportunity to work in a growing quick-commerce startup.

- Hands-on experience in customer service and business operations.

- Opportunity to learn about e-commerce, quick commerce, logistics, and customer experience.

- Growth opportunities based on performance.

- Supportive and collaborative work environment.

Pay: ₹15,000.00 - ₹17,500.00 per month

Work Location: In person

📌 Customer Care Executive (Coimbatore)
🏢 Soulocal Retail Ventures Private
📍 Coimbatore