HOW TO APPLY

Interested candidates can share their updated resume on WhatsApp:

HR: Raj

92165 77366

63678 97729

WhatsApp your CV

Voice & Chat Support Executive Non-Voice Process

Location: Ahmedabad

Process: Voice & Chat / Non-Voice

Experience: Freshers & Experienced Candidates

Working: 5 Days | 24/7 Rotational Shifts

Shift Duration: 9 Hours

Role & Responsibilities

- Handle customer queries and provide support through chat, text, email, social media, direct messaging, and other non-voice channels.
- Respond to incoming customer communications professionally and within defined turnaround times.
- Understand customer concerns and provide accurate, relevant, and timely resolutions through written communication.
- Maintain a high standard of customer service while handling multiple conversations efficiently.
- Assist customers with product/service-related queries and provide appropriate information.
- Resolve customer issues with empathy, patience, and a customer-first approach.
- Document customer interactions accurately and maintain required records.
- Follow established processes, quality standards, compliance guidelines, and escalation procedures.
- Escalate complex or unresolved customer concerns to the appropriate Team Lead or concerned department.
- Maintain productivity, quality, and customer satisfaction targets.
- Work effectively as part of a team and contribute to overall customer experience.
- Adapt to process updates, new tools, and changing customer requirements.

Preferred Candidate Profile




- Freshers and experienced candidates can apply.
- Minimum 10+3 / Diploma / HSC / Any Graduate qualification.
- Excellent written English communication skills, including strong grammar, spelling, and sentence formation.
- Good comprehension and the ability to quickly understand customer concerns.
- Strong typing and computer-handling skills.
- Comfortable working on multiple systems and applications simultaneously.
- Customer-focused attitude with good problem-solving and analytical skills.
- Ability to handle customers professionally with patience and empathy.
- Good attention to detail and ability to follow defined processes.
- Comfortable working in a 24/7 environment with rotational shifts.
- Candidates should be flexible, adaptable, and willing to work in a fast-paced customer support setting.

What You Can Expect
- Supportive and encouraging leadership.
- Comprehensive training and learning opportunities.
- Career growth and development opportunities.
- Performance-based incentives and benefits.
- PF, Insurance and Gratuity benefits.
- Night shift allowance as applicable.
- 5 days working.
- Opportunity to develop expertise in customer service and non-voice operations.

Compensation

HOW TO APPLY

Interested candidates can share their updated resume on WhatsApp:

HR: Raj

92165 77366

63678 97729

WhatsApp your CV

Salary will depend on interview performance, relevant experience, and overall candidate profile.

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