Customer Care Executive

Job Responsibilities

- Welcome customers and provide friendly, professional assistance.
- Handle customer enquiries, complaints, feedback, and requests.
- Assist customers with product information, availability, offers, and promotions.
- Handle returns, exchanges, and customer service issues according to company policy.
- Coordinate with Sales, Front End, Accounts, Inventory, and other departments to resolve customer issues.
- Manage customer calls and enquiries professionally.
- Maintain records of customer complaints and feedback.
- Support customer service desk operations.
- Ensure a positive shopping experience and maintain customer satisfaction.
- Escalate major customer issues to the concerned department or management.




- Follow company policies and maintain professional customer service standards.

Requirements

- Good communication and interpersonal skills.
- Customer-friendly attitude and problem-solving ability.
- Basic computer knowledge.
- Ability to handle difficult customers professionally.
- Retail/Hypermarket experience is an advantage.
- Freshers with valuable communication skills may also apply.

Pay: ₹12,000.00 - ₹14,000.00 per month

Benefits

- Food provided

- Leave encashment

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Kalpetta)
🏢 JAMJOOM HYPERMARKETS
📍 Kalpetta