Job Title: Customer care executive

Job Location: Work From Home

Job Type: Full-time.

Experience: 0-2 years ( Preferably in experience in telecalling in healthcare or customer service is a plus) Fresher Also Welcome

Job Summary:

We are seeking a motivated and empathetic Telecaller to join our healthcare team. The primary responsibility of this role is to handle incoming calls from patients, respond to their inquiries, and assist in booking appointments with healthcare professionals. This is a remote work opportunity, ideal for individuals who excel in communication and are passionate about helping others.

Key Responsibilities:

- Handle Incoming Calls: Attend to inbound calls from patients, addressing their inquiries, concerns, and providing relevant information.
- Appointment Scheduling: Assist patients in booking appointments with healthcare providers, ensuring accuracy and efficiency.
- Patient Information Management: Collect and update patient information in the system, ensuring all data is accurate and confidential.
- Provide Information: Offer detailed information about services, healthcare professionals, and treatment options available.
- Follow-up Calls: Make follow-up calls to patients to confirm appointments, reschedule if necessary, and ensure patient satisfaction.
- Problem Resolution:



Address and resolve any patient complaints or issues in a timely and professional manner.
- Adhere to Protocols: Follow company policies and procedures regarding patient interactions and data handling.
- Documentation: Maintain detailed records of patient interactions, inquiries, and appointment schedules.

Qualifications:

- Education: High school diploma or equivalent; customer service is a plus.
- Communication Skills: Excellent verbal communication skills in Tamil
- Problem-solving: Strong ability to troubleshoot and resolve issues efficiently.
- Attention to Detail: Keen attention to detail, especially when handling sensitive patient information.
- Work Environment: Must have a quiet, dedicated workspace at home, and a reliable internet connection.

Benefits:

- Flexible working hours
- Remote

Job Type: Full-time

Education:

Bachelor's (Required)

Experience:

Total work: 1 year (Required)

customer care: 1 year (Required)

Language:

Tamil and English (Required)

Location:

Madurai, Tamil Nadu (Required)

Shift availability:

Day and Night Shift (Required)

Contact Details: (phone hidden)

Pay: ₹10,000.00 - ₹130,000.00 per month

Advantages

- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: Hybrid remote in Madurai H.O, Madurai, Tamil Nadu

📌 Customer Care Executive (Madurai)
🏢 Ahana Hospitals, kk Nagar
📍 Madurai