Role & responsibilities

Key Responsibilities

- Make outbound calls to new and existing customers.
- Follow up with leads, enquiries, appointments, and potential customers.
- Maintain accurate customer information and call details in the CRM system.
- Handle customer queries and provide appropriate information about products/services.
- Schedule appointments and coordinate with the relevant team.
- Follow up with customers after appointments or services to ensure satisfaction.
- Maintain regular follow-ups with prospective and existing customers.
- Convert enquiries and leads into appointments or sales wherever applicable.
- Track daily calls, follow-ups, customer responses, and lead status.
- Update CRM records regularly and ensure no leads are missed.
- Build and maintain positive relationships with customers.
- Escalate customer complaints or issues to the concerned department when required.
- Prepare daily/weekly reports on calls, follow-ups, appointments, and conversions.
- Achieve assigned calling, follow-up, appointment, and conversion targets.

Perks and perks Accessible workspace, Over time allowance

📌 CRM/PRO (Coimbatore)
🏢 Rootwise
📍 Coimbatore