: Customer Relationship Management (CRM)Position

Customer Relationship Executive / CRM Executive

Job Summary

We are looking for a customer-focused and enthusiastic CRM Executive to manage customer relationships, address queries, improve customer satisfaction, and support business growth. The ideal candidate should have excellent communication skills, a positive attitude, and the ability to build strong relationships with customers.

Key Responsibilities

- Manage and maintain strong relationships with existing and prospective customers.
- Handle customer inquiries, complaints, and service requests promptly and professionally.
- Follow up with customers to ensure satisfaction and resolve issues.
- Maintain accurate customer records and update CRM systems regularly.
- Coordinate with sales, service, and other internal teams to address customer requirements.
- Conduct regular follow-ups with customers regarding products, services, payments, or renewals.
- Identify customer needs and recommend suitable products or services.
- Collect customer feedback and share insights with management.
- Support customer retention and contribute to achieving customer satisfaction targets.
- Prepare regular reports related to customer interactions, follow-ups,



and service performance.
- Ensure a positive customer experience at every stage of the customer journey.

Required Skills
- Excellent verbal and written communication skills.
- Robust interpersonal and relationship-building abilities.
- Good problem-solving and negotiation skills.
- Customer-oriented approach with a positive attitude.
- Basic knowledge of CRM software and MS Office.
- Ability to handle multiple customers and tasks efficiently.
- Good follow-up and time-management skills.

Qualifications
- Graduate degree in any discipline preferred.
- Previous experience in customer service, CRM, sales, or relationship management is an advantage.
- Freshers with strong communication and interpersonal skills may also apply.

Key Performance Indicators (KPIs)
- Customer satisfaction and retention.
- Number and quality of customer follow-ups.
- Resolution time for customer complaints.
- Customer feedback and service quality.
- Achievement of assigned sales/retention targets.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits

- Flexible schedule
- Food provided
- Paid sick time

Work Location: In person

📌 CRM (Nagpur)
🏢 WEICONIC
📍 Nagpur