11 Oct
|
Genius Consultants
|
Bengaluru
11 Oct
Genius Consultants
Bengaluru
Roles and Responsibilities
- Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and qualified manner.
- Manage customer escalations by providing solutions to complex problems or escalating them to senior team members when necessary.
- Resolve customer complaints through effective communication, problem-solving, and issue resolution techniques.
- Utilize ticket management systems to track and manage customer requests, ensuring prompt follow-up on open tickets.
- Provide excellent customer service by being empathetic, patient, and understanding towards customers' needs.
- Candidate should work on Rotational shift .
📌 CRM Helpdesk executive (Bengaluru)
🏢 Genius Consultants
📍 Bengaluru