Role & responsibilities

- Manage the complete customer lifecycle from booking to possession and handover.

- Handle customer queries, complaints, escalations, and ensure timely resolution.

- Coordinate with Sales, Presales, Accounts, Legal, Projects, and Documentation teams.

- Monitor booking documentation, agreements, payment schedules, collections, and demand letters.

- Ensure timely communication with customers regarding project updates, payments, registration, possession, and handover.

- Maintain accurate CRM records, customer data, and MIS reports.

- Track collections, pending payments, cancellations, transfers, and other customer requests.

- Develop and monitor SOPs and TATs for customer service and CRM processes.

- Lead and manage the CRM team, ensuring service quality and customer satisfaction.

- Prepare regular management reports and dashboards on bookings, collections, customer issues,



and pending actions.

Preferred candidate profile

- CRM/customer relationship management, preferably in the real estate industry.

- Strong experience in booking-to-possession customer lifecycle management.

- Good understanding of real estate documentation, collections, agreements, registration, and possession processes.

- Excellent communication, customer handling, negotiation, and problem-solving skills.

- Experience in team handling, MIS reporting, CRM software, and customer data management.

- Ability to manage multiple customer escalations and deadlines effectively.

- Customer-focused, proactive, organized, and capable of working in a fast-paced real estate setting.

📌 CRM - Manager/ Sr. Manager (Bengaluru)
🏢 Global Edifice
📍 Bengaluru