Process Manager_CREDIT CARD_0233_1288_1094564_HRR : Process Manager – Credit Cards Location: As per business requirement Role Purpose The Process Manager will be responsible for managing and improving end-to-end Credit Card processes, ensuring efficient service delivery, process compliance, risk control, and a strong customer experience.

Key Responsibilities Manage day-to-day Credit Card processes and operations, ensuring adherence to defined policies and procedures. Oversee key card lifecycle processes such as card issuance, activation, transaction processing, payments and servicing. ] Monitor operational controls, process compliance and associated risks. Identify process gaps and implement improvements to enhance operational efficiency.

Coordinate with relevant internal teams for timely resolution of operational and customer-related issues.

Monitor Credit

Card payment processing, reconciliation, adjustments and related MIS wherever applicable. Handle escalations and ensure timely resolution of customer/service-related concerns. Track process performance and prepare periodic MIS/reports for management review.

Work closely with Business, Operations, Risk, Compliance,



Technology and other stakeholders for process improvements. Support implementation of current Credit Card processes, system enhancements and operational controls. Ensure adherence to applicable regulatory requirements and internal banking policies.

Key Skills Good understanding of Credit Card operations and lifecycle Process management and operational control Analytical and problem-solving skills Risk and compliance orientation MIS and reporting capabilities Stakeholder management Strong communication and coordination skills Customer-focused approach Ability to identify and drive process improvements Preferred Candidate Profile Graduate/Postgraduate from a recognized institution. Relevant experience in Credit Cards / Cards Operations / Banking Operations / Process Management . Candidates with exposure to credit card issuance, servicing, payments, reconciliation, disputes or transaction processing would be preferred.

Prior experience managing processes, stakeholders or a team would be advantageous.

📌 Credit Card Process Manager (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai