Experience: 6–8+ Years

Location: Gurugram

Employment Type: Full-time

About the Role We are looking for an experienced Manager – Corporate Operations to lead and manage our corporate travel operations. The ideal candidate should have strong experience in handling corporate travel requirements, managing clients and stakeholders, overseeing end-to-end trip execution, and leading a team.

The role requires a strong understanding of travel operations, excellent communication and problem-solving skills, and the ability to manage multiple requirements while ensuring a seamless experience for corporate clients.

Key Responsibilities

- Lead and manage end-to-end corporate travel operations, from booking and coordination to final trip execution.
- Manage a team of corporate operations professionals and ensure smooth day-to-day functioning of the team.
- Handle and maintain strong relationships with corporate clients and key stakeholders.
- Understand client requirements and ensure timely and accurate execution of travel arrangements.
- Coordinate with internal teams including Sales, Reservations, Visa, Finance, and Destination/Execution teams to ensure seamless trip delivery.
- Oversee flight, hotel, transfer, activity, and other travel-related arrangements as per client requirements.
- Monitor ongoing and upcoming trips and proactively address operational challenges or escalations.
- Ensure timely resolution of client queries, complaints, and operational issues.
- Establish and monitor operational processes, SLAs, and quality standards for the team.
- Track team performance,



productivity, turnaround time, and service quality.
- Identify operational gaps and implement process improvements to improve efficiency and customer experience.
- Take ownership of critical escalations and ensure timely resolution with minimum impact on the client.
- Work closely with Sales and other stakeholders to ensure smooth handover and execution of corporate bookings.
- Ensure accurate documentation, billing coordination, and timely closure of operational activities.
- Prepare and share relevant operational reports and performance updates with leadership.
- Train, mentor, and develop team members to improve their operational knowledge and performance.

Requirements

- 6–8+ years of experience in travel operations, preferably in corporate travel / B2B travel.
- Prior experience in team management and leadership is mandatory.
- Strong understanding of end-to-end travel operations and trip execution.
- Experience handling corporate clients and multiple stakeholders.
- Excellent verbal and written communication skills.
- Strong problem-solving, decision-making, and escalation-handling abilities.
- Excellent coordination and stakeholder management skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Strong attention to detail and ownership towards operational deliverables.
- Positive understanding of travel products, destinations, bookings, and operational processes.
- Proficiency in MS Excel/Google Sheets and other relevant operational tools.

📌 Corporate Operations Manager (Gurugram)
🏢 WanderOn
📍 Gurugram