As our new Conversational Developer, you'll have the opportunity to:

- Build Impactful Conversational Experiences:

Design and deliver intelligent bots for both chat and voice channels, creating seamless customer journeys across web, WhatsApp, Facebook, and voice platforms.

- Work with Cutting-Edge AI Technologies:

Implement conversational solutions powered by

Generative AI (LLMs)

and

Agentic AI systems

, enabling next-gen automation and personalization.

- Design End-to-End Architectures:

Take ownership of the full solution — from ideation, wireframing, and flow design to API integration and production deployment.

- Collaborate with Cross-Functional Teams:

Work closely with Product, Engineering, and Customer Service teams to align conversational solutions with business goals and deliver measurable impact.

- Influence the Future of Automation:

Drive innovation, propose enhancements, and shape best practices to scale conversational AI across the organization.

You'll be set up for success if you have:

- Conversational AI Platforms:

Expertise in Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.

- Custom Flow Design:

Experience building energetic bot flows, NLP tuning, fallback handling, and multi-language support.

- Channel Integrations:

Ability to integrate bots across Web, WhatsApp, Facebook Messenger,



and Voice (Dialogflow, Amazon Lex).

- Scripting Skills:

Proficiency in JavaScript, Node.js, or Python for creating custom logic and dynamic responses.

- NLP Expertise:

Strong understanding of intent/entity recognition, NER, slot-filling, dialogue state management, and conversation memory.

- Generative AI (LLM):

Hands-on experience with OpenAI GPT, Claude, Cohere, and prompt engineering (zero-shot, few-shot).

Experience with

Agentic AI systems is a strong plus.

- Voice Bot Development:

Knowledge of STT/TTS integration and designing voice-optimized dialogues.

- API & Backend Experience:

Strong understanding of RESTful APIs, webhooks, and event-driven architecture.

- Zendesk Experience:

Familiarity with Zendesk Support, ZIS, or Ticketing API for bot-to-agent handoff and ticket automation (preferred).

- Analytical & Problem-Solving Mindset:

Ability to use analytics to monitor bot performance, reduce fallback rates, and iteratively improve solutions.

- Collaboration & Communication Skills:

Comfortable working with diverse teams and simplifying complex solutions for both technical and non-technical stakeholders.

- Adaptability:

Thrives in a fast-paced, evolving environment, and proactively contributes to improving products and processes.

📌 Conversational Developer (Hyderabad)
🏢 DAZN India
📍 Hyderabad