Contact Center Platform Engineer (Bangalore Metropolitan Area)

Contact Center Platform Engineer (Bangalore Metropolitan Area)

11 Oct
|
Infinite Computer Solutions
|
Bangalore Metropolitan Area

11 Oct

Infinite Computer Solutions

Bangalore Metropolitan Area

Hybrid Role

Location(s) Bangalore /Pune

Required Qualifications

- 4–8 years of hands-on CCaaS platform engineering experience in a contact center or BPO setting

- Proficiency in at least one major CCaaS platform: Genesys Cloud CX, NICE CXone, Five9, Cisco UCCE/PCCE, or Amazon Connect

- Solid understanding of SIP/VoIP telephony fundamentals, ACD routing logic, and IVR design

- Experience with REST API integration and CTI middleware configuration

- Working knowledge of call recording platforms and compliance recording requirements

- Ability to produce technical documentation: configuration guides, runbooks, and integration specifications

📌 Contact Center Platform Engineer (Bangalore Metropolitan Area)
🏢 Infinite Computer Solutions
📍 Bangalore Metropolitan Area

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