Key Responsibilities

- Handle inbound consumer sales inquiries through phone and digital chat channels.

- Understand customer requirements and identify suitable product-fit opportunities.

- Use consultative selling techniques to recommend relevant devices, software, and add-on solutions.

- Guide customers through the purchase journey and support them in making buying decisions.

- Handle customer objections professionally and build trust through effective communication.

- Recommend follow-ups and schedule future customer touchpoints where required.

- Accurately document customer interactions, requirements, and outcomes in CRM/sales systems.

- Capture customer feedback and insights to improve the overall sales experience.

- Maintain high standards of privacy, security, compliance, and customer data handling.

- Achieve defined targets related to sales conversion, customer satisfaction, and productivity.

Required Skills

- Strong consultative sales, telesales, and techno-sales skills.

- Excellent verbal and written communication skills with high English proficiency.

- Ability to manage customer conversations effectively over phone and chat.

- Working knowledge of CRM/sales tools and Microsoft Office applications.

- Robust probing, objection handling, negotiation, and closing skills.

- Good understanding of consumer electronics, software, and competitive products.

- Good typing speed suitable for real-time chat support; 55 WPM preferred.

- Strong customer service and relationship-building skills.

Preferred Skills





- Experience selling consumer technology products such as laptops, tablets, gaming products, or software subscriptions.

- Exposure to omnichannel sales or digital commerce environments.

- Familiarity with Microsoft Surface, Office, Xbox, Windows, Azure, M365, or Dynamics 365.

- Experience working with multicultural or international customers.

- Experience in a high-volume inbound sales environment.

Experience & Qualification

- Minimum 2+ years of experience in inbound sales, telesales, techno-sales, or customer-facing sales support.

- Experience in consumer technology, electronics, retail technology, or digital commerce is preferred.

- Bachelors degree preferred; equivalent relevant sales/customer engagement experience may also be considered.

Key KPIs / Success Metrics

- Sales conversion rate

- Revenue / sales target achievement

- Customer Satisfaction (CSAT)

- Attach / upsell rate

- Follow-up completion rate

- Interaction quality and compliance adherence

Stakeholder Interaction

- Work closely with Team Leads, Trainers, Quality Coaches, and Operations Teams.

- Participate in regular coaching, training, and performance reviews.

- Share customer insights and feedback with relevant internal teams.

Mandatory Skills

Inbound Sales, Telesales, Techno Sales, Consultative Selling, Customer Handling, Objection Handling, Closing Skills, CRM, Excellent English Communication, Phone & Chat Support, Consumer Technology/Product Knowledge

📌 Consumer Presales Advocate (Hyderabad)
🏢 CIEL HR
📍 Hyderabad