Designation: Customer Support Associate

Working: 5 Days a week (Rotational week Offs)

Shift: Day Shift (Rotational Shift)

Work timing: 12:30 PM – 9:30 PM | 01:30 PM – 10:30 PM

Type of Process: UK Voice Process

Inbound Process: Non-Sales Profile

Role & responsibilities:

Answering calls from specific clients and contractors in accordance with the agreed procedures on which performance will be measured,

Respond to the needs of customers and provide excellent customer service.

Complete call logs and reports handover jobs if needed.

Chasing jobs already logged onto the system to ensure that the Contractor has attended the clients site within the agreed SLA

Obtaining authorization as appropriate for works exceeding set guidelines

Using email to inform and receive instruction





Dealing with emails relating to order/quote approvals and queries from Contact Centre Agents and Contractors

Monitoring overdue orders through to completion

Ensuring set performance targets and KPI’s are met

Managing and resolve customer complaints

Preferred candidate profile

Candidate should have 3+ years’ of same Industry and International Voice process experience along with below:

Excellent English verbal & written communication skills (Call & Email)

Good computer knowledge and typing speed.

International client communication experience.

International Inbound & Outbound call experience*

Pay: ₹40,000.00 - ₹45,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Contact Center Agent - UK Voice Process (Satellite)
🏢 Ipath Infotech
📍 Satellite