Hi Connections,

We are currently hiring for Associate Collection Specialist and Team to join our growing team at Sutherland.

Location: Hyderabad

Work Mode: Work From Office (WFO)

Shift: Night Shift

Experience: 6 Months 4 Years

Joining Preference: Immediate Joiners / Candidates with 15 Days or Less Notice Period

Job Summary

We are looking for a Collections Specialist to join our team in Hyderabad. The ideal candidate should have experience in collections, excellent communication skills, and the ability to work effectively in a night-shift setting.

Candidates who are currently outside Hyderabad but are willing to relocate to Hyderabad are welcome to apply.

Key Responsibilities

- Handle customer accounts and follow up on outstanding payments.
- Contact customers through calls and other communication channels to collect pending dues.
- Understand customer concerns and provide appropriate resolutions while ensuring timely collections.
- Maintain accurate records of customer interactions, commitments, and payment status.
- Meet individual and team collection targets.
- Follow company policies, collection procedures, and compliance requirements.
- Escalate complex or unresolved customer issues to the appropriate team.




- Build professional relationships with customers while maintaining a positive customer experience.
- Prepare and maintain necessary reports related to collections and follow-ups.

Requirements

- 6 months to 4 years of experience in collections, telecalling, customer service, or a related role.
- Strong verbal and written communication skills.
- Comfortable working in a night shift and from the office.
- Good negotiation and customer-handling skills.
- Target-oriented and self-motivated.
- Basic computer knowledge and ability to work with MS Office/tools.
- Candidates willing to relocate to Hyderabad can apply.

Preferred Candidates

- Immediate joiners preferred.
- Candidates with a notice period of 15 days or less preferred.
- Candidates with prior experience in collections / international collections / BPO / customer service will be an advantage.

If interested, please share your resume or reach out directly: Email: [email protected] Contact: (phone hidden) Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [email protected]

📌 Collection Specialist (Hyderabad)
🏢 Sutherland
📍 Hyderabad