Role & responsibilities The MFI Client Overdue Calling Staff is responsible for managing and following up with clients who have overdue loans or outstanding payments.
This role involves contacting clients to remind them of their repayment schedules, understanding their challenges, and working with them to resolve overdue payments.
The staff member will also maintain accurate records and ensure the institutions recovery processes are followed efficiently.
Preferred candidate profile
Contact clients whose loans are overdue via phone calls communication methods.
Maintain professional, polite, and empathetic communication with clients while emphasizing the importance of timely repayment.
Provide clients with explicit information regarding the overdue amounts, repayment schedules, and available options for payment.
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📌 Collection Officer - Tele caller (Noida)
🏢 Sindhuja Micro Credit
📍 Noida