Position Overview

We are looking for a hands-on IT Infrastructure & Systems Administrator to manage and support our day-to-day technology infrastructure across end-user systems, hardware, networking, cloud infrastructure, servers, websites, Microsoft 365/Entra, AWS, databases, security, and business communication systems.

This is a hands-on technical role, not limited to helpdesk support. The ideal candidate should be comfortable troubleshooting issues independently, making configuration changes, coordinating with vendors, monitoring systems, and escalating complex issues when required.

The person will be responsible for keeping our IT infrastructure reliable, secure, and operational while providing timely support to employees and internal teams.

Key Responsibilities

1. End-User Hardware & IT Support

· Diagnose and troubleshoot laptops and desktops, including systems that fail to power on or have hardware-related issues.

· Troubleshoot and replace keyboards, mice, headsets, monitors, RAM, SSDs, and other peripherals.

· Install and troubleshoot printers, drivers, connectivity, and common printer issues.

· Troubleshoot monitor/display issues, including no signal, flickering, and resolution problems.

· Support CCTV cameras and DVR/NVR systems, including connectivity and basic fault diagnosis.

· Manage biometric and face-access systems, including user enrollment and troubleshooting.

· Support UPS systems, including battery checks/replacements and basic server-room power troubleshooting.

· Set up systems for new employees, including unboxing, OS/software configuration, imaging, asset assignment, and user readiness.

· Maintain accurate IT asset inventory and manage hardware handover, return, replacement, and tracking.

2. Windows, Microsoft 365 & User Administration

· Install, reinstall, configure, and troubleshoot Windows operating systems and drivers.

· Install and configure Microsoft Office, Teams, Outlook, and other standard business applications.

· Troubleshoot Windows updates, patch failures, application errors, and system performance issues.

· Install and manage antivirus/security software and troubleshoot endpoint security issues.

· Create, modify, disable, and manage user accounts and access.

· Manage email account creation, deletion, permissions, and mailing-list membership.

· Troubleshoot Outlook synchronization, mailbox capacity, archiving, and profile issues.

· Manage OneDrive and SharePoint permissions, sharing, and access.

· Install business applications and manage license activation.

· Troubleshoot browser, plugin, profile, and application-related issues.

· Support Microsoft Entra ID application management, permissions, and access configuration.

3. Network & Connectivity

· Troubleshoot office internet connectivity and coordinate with ISPs when required.

· Troubleshoot Wi-Fi, LAN, network ports, and individual user connectivity issues.

· Configure and troubleshoot VPN access.

· Assist with firewall rule requests, port access, and website allowlisting.

· Troubleshoot IP addressing, DHCP, DNS, and internal network issues.

· Configure and troubleshoot wireless access points.

· Analyze slow internet, bandwidth utilization, latency, and connectivity problems.

· Monitor network alerts and perform initial troubleshooting of link failures.

· Manage and troubleshoot SIP/PRI telephone connectivity and coordinate with telecom vendors.

· Manage SMS gateway and DLT-related configuration, registration,



and delivery issues.

· Support RingCentral administration and configuration.

· Support Twilio account and configuration management.

· Develop and maintain automation scripts for network and systems administration tasks.

4. AWS Cloud Infrastructure

· Manage day-to-day AWS infrastructure and operational requests.

· Start, stop, and manage EC2 instances based on approved requirements.

· Provision new EC2 instances and configure servers.

· Manage Security Groups, ports, and access requirements.

· Create and manage S3 buckets, access policies, and object-level access.

· Create and manage IAM users, roles, and permissions.

· Resize EC2 instances and increase CPU/RAM capacity when required.

· Expand EBS volumes and manage associated storage requirements.

· Manage snapshots, AMIs, backups, and restoration activities.

· Support Auto Scaling Groups and Load Balancers.

· Configure and troubleshoot CloudWatch alarms and monitoring.

· Support access and configuration for SQS and Lambda.

· Monitor AWS usage and costs and identify opportunities for optimization.

· Review AWS billing alerts and investigate unexpected cost increases.

· Follow appropriate security and access-control practices when making AWS changes.

5. Website, Server & Application Infrastructure

· Host and configure websites and applications on IIS, Nginx, and Apache environments.

· Configure websites across QA, UAT, and Production environments.

· Manage SSL certificate purchases, renewals, installation, and configuration.

· Manage domain renewals and DNS record changes.

· Perform application releases and deployments to UAT and Production environments.

· Support deployment rollback when required.

· Execute approved database scripts and support database backup/refresh activities.

· Troubleshoot website/server issues, including site outages and HTTP 500 errors.

· Perform server disk-space cleanup and log management.

· Restart services and troubleshoot failed services.

· Monitor server uptime, system health, and application alerts.

· Review server and application logs to identify issues.

· Perform Linux and Windows server patching and basic hardening.

· Manage environment configuration, including web.config and related application settings.

· Manage FTP and approved server/application credentials.

· Support environment replication and configuration changes.

· Manage Git/GitHub repository permissions and access.

· Support database and website access controls and audit requirements.

6. Security & Access Management

· Maintain appropriate access controls across systems, applications, servers, AWS, Microsoft 365, and network infrastructure.

· Provision and deprovision employee access based on approved requests.

· Review user and application permissions periodically.

· Support endpoint security, antivirus, patching, and system hardening.

· Maintain appropriate administrative access controls and credentials.

· Investigate and escalate security-related alerts or incidents.





· Maintain documentation of critical infrastructure configurations and access procedures.

7. Vendor & Infrastructure Coordination

· Coordinate with ISPs, telecom providers, hardware vendors, software vendors, hosting providers, and other technology partners.

· Open and manage vendor support tickets.

· Follow up on unresolved infrastructure issues and ensure timely resolution.

· Validate vendor-provided solutions and confirm successful implementation.

· Maintain records of vendor contacts, contracts, licenses, and support information.

8. Monitoring, Documentation & IT Operations

· Monitor critical systems, servers, network infrastructure, AWS resources, and application availability.

· Respond to infrastructure alerts and troubleshoot issues proactively.

· Maintain IT infrastructure documentation, including network diagrams, server information, configurations, and procedures.

· Maintain accurate hardware/software inventory.

· Document recurring issues and develop standard troubleshooting procedures.

· Identify opportunities to automate repetitive IT administration tasks.

· Maintain appropriate change records for production infrastructure changes.

· Support business continuity, backup, and recovery procedures.

Required Technical Skills The ideal candidate should have practical experience with several of the following:

· Windows Desktop & Windows Server

· Linux

· Microsoft 365 / Entra ID / Active Directory

· DNS / DHCP / TCP/IP

· LAN / WAN / Wi-Fi / VPN

· Firewall administration

· AWS EC2 / S3 / IAM / EBS / CloudWatch / Load Balancer / Auto Scaling

· SQS / Lambda

· IIS / Nginx / Apache

· SSL / DNS / Domain management

· Git / GitHub

· Basic database administration and SQL

· Endpoint security / Antivirus

· CCTV / DVR / NVR / Biometric/access-control systems

· Cloud VOIP / SMS Platform such as RingCentral / Twilio

· Microsoft Office / Teams / Outlook / OneDrive / SharePoint

Candidate Profile

We are looking for someone who is:

· Hands-on and technically strong, rather than purely managerial.

· Comfortable troubleshooting unfamiliar issues and finding solutions independently.

· Able to work across hardware, software, network, cloud, and server environments.

· Robust at root-cause analysis and problem solving.

· Comfortable working in a fast-paced environment with multiple priorities.

· Able to communicate clearly with both technical and non-technical users.

· Comfortable coordinating with external vendors and service providers.

· Disciplined about documentation, access control, security, and change management.

· Willing to take ownership of an issue from initial diagnosis through resolution.

· Able to distinguish between issues they can resolve directly and issues requiring escalation to specialized vendors or engineering teams.

Preferred Qualifications

· Bachelor's degree or equivalent technical education in Computer Science, Information Technology, or a related field.

· 3–7 years of relevant hands-on IT infrastructure/system administration experience.

· AWS certification is a plus.

· Microsoft certification is a plus.

· Experience supporting distributed offices or multiple locations is a plus.

· Experience with IT automation/scripting is a plus

· Experience supporting production websites, applications, and cloud infrastructure is strongly preferred.

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits

- Leave encashment
- Provident Fund

Work Location: In person

📌 Cloud Engineer / IT Infrastructure & Systems Administrator (Ahmedabad)
🏢 Proplegit
📍 Ahmedabad