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: Client Relationship Executive

Company Name: MB Sons Jewellers

Position Title: Client Relationship Executive

Department: Client Relations / Customer Experience

Location: On-site (Showroom)

Employment Type: Full-time

About MB Sons Jewellers

MB Sons Jewellers is renowned for exquisite craftsmanship, timeless luxury, and an unyielding commitment to trust and excellence. We pride ourselves on creating memorable luxury shopping experiences and building lifelong relationships with our valued patrons.

Job Summary

We are looking for an eloquent, warm, and sophisticated Client Relationship Executive to join our team. The ideal candidate will serve as the primary ambassador for our brand, focusing exclusively on high-touch client interaction, customer engagement, and relationship management. In this role, you will elevate the showroom experience, maintain personalized engagement with our esteemed clientele, and ensure every patron feels valued and cherished.

Key Responsibilities (Focused on Client Interaction)

- High-Touch Client Engagement: Warmly welcome high-net-worth individuals (HNWIs) and walk-in clients, ensuring an inviting, luxurious, and hospitable atmosphere.
- Personalized Consultation: Listen actively to clients' preferences, style choices, and occasions (weddings, anniversaries, corporate gifting) to assist them through their high-end jewellery selection process.
- Relationship Building & Retention: Maintain a detailed client portfolio; follow up with clients post-purchase, celebrate special occasions (birthdays, anniversaries), and extend exclusive event invitations.
- Brand Representation: Communicate the story, heritage, and unique craftsmanship of MB Sons Jewellers with passion, elegance, and in-depth product knowledge.
- Client Advisory:



Offer tailored advice on custom jewellery inquiries, bespoke orders, and maintenance/care services.
- Feedback & Service Excellence: Act as the direct touchpoint for client feedback and ensure any service queries or special requests are addressed with utmost care and promptness.

Qualifications & Requirements

- Experience: 13 years of experience in client-facing roles, high-end retail, hospitality, or luxury customer service (Experience in fine jewellery/luxury lifestyle brands is a strong plus).
- Communication Skills: Exceptional verbal communication and interpersonal skills with an articulate, polite, and refined demeanor.
- Languages: Proficiency in English and local languages (Hindi/regional language fluency required).
- Customer-Centric Mindset: Passionate about delivering exceptional customer service and crafting memorable client journeys.
- Grooming & Presentation: Immaculate personal presentation and grooming consistent with a luxury brand setting.

Key Competencies

- Active Listening & Empathy
- Polished Interpersonal & Networking Skills
- Warm, Welcoming, and Professional Demeanor
- High Emotional Intelligence (EQ) and Tact

What We Offer

- Competitive fixed salary with attractive performance-based incentives.
- Opportunity to represent a premier luxury jewellery brand.
- Professional growth and long-term career advancement in high-end retail management.
- A vibrant, luxurious, and supportive working environment.

Role: Customer Retention - Non Voice, Industry Type: Gems & Jewellery, Department: Customer Success, Service & Operations, Employment Type: Full Time, Permanent Role Category: Non Voice Education UG: Any Graduate Key Skills Skills highlighted with ‘‘ are preferred keyskills english communication Communication SkillsCustomer RelationshipCustomer ServiceClient RelationshipClient Handling

📌 Client Relationship Executive (Jaipur)
🏢 M B Sons J
📍 Jaipur