Video Collaboration Monitoring SME (Cisco CUCM / Webex / ServiceNow)
100% Remote
Anywhere from India is okay
Client is based in USA / Paid in USD/Hr only
Part – Time (10 hours/ week)
Role Summary
Seeking a Cisco Collaboration SME with strong monitoring and operations experience to mature and operationalize an existing video conferencing monitoring solution. The consultant will assess monitoring coverage, design event correlation logic, support pilot testing and UAT, and transition the solution to operations.
Key Responsibilities
- Assess Cisco CUCM clusters, video endpoints, and Webex Control Hub monitoring coverage.
- Evaluate monitoring feasibility for cloud-registered Webex endpoints.
- Design service-health monitoring and event correlation logic to distinguish platform-wide issues from isolated endpoint or site failures.
- Review and optimize monitoring thresholds, alerts, and event rules.
- Conduct fault-injection testing, validate incident correlation, and support UAT activities.
- Develop operational runbooks and deliver knowledge transfer to support teams.
Required Skills
- Solid experience with Cisco Unified Communications Manager (CUCM) administration.
- Expertise in Cisco TelePresence, Webex endpoints, and Control Hub monitoring .
- Hands-on experience with ServiceNow ITOM/Event Management and incident correlation.
- Experience with monitoring/observability platforms such as SolarWinds, Splunk, Dynatrace, or similar .
- Proven UAT coordination and operational transition experience.
Ideal Candidate
- Cisco Collaboration Engineer who has transitioned into Monitoring, Observability, or Operations Engineering .
- Strong understanding of CUCM, video endpoints, Webex Control Hub, and event management workflows .
- Experience designing shared-service vs. endpoint-level alerting and incident correlation .
- Relevant Cisco certifications (CCNP Collaboration, CCIE Collaboration, Webex certifications) are a plus.