Job Title CI Specialist - CHB Compliance Contingency Officer
Location: Mumbai
Job Summary The CHB Product Expert is responsible for assisting the sales team with technical queries and addressing customer requirements with cost-effective, high-quality solutions. The role is also responsible for onboarding new clients into the process and acts as a key point within the entire commercial engagement with customers.
Key Responsibilities
- Deliver Area Strategy for CHB with focus on maximizing revenues, delivering Area GP and EBIT for CHB product portfolio.
- Develop and drive the establishment of a competitive network for the CHB product offering.
- Optimize the CHB approach by defining proper breakpoints and conversion targets per trade lane, ensuring delivery of product with high compliance standards to customers.
- Strengthen the engagement with global network and drive value through local business wins.
- Contribute to product development information for the budget process and actively engage to establish, communicate, and manage pricing guidelines for sales.
- Lead collaboration between Product Development, Operations, and Sales Customer Experience Management.
- Consistently communicate with sales and current/prospective customers to understand their needs and position value offerings accordingly.
- Drive all aspects of compliance for the CHB product offering,
including regulatory compliance and implementation of current processes and policies for the CHB product to improve efficiency.
- Collaborate with procurement to negotiate and benchmark vendor rates, participate in RFQs, and work closely on procurement of CHB services from globally approved partners.
- Coach, motivate, and build a high-performing team.
Accountabilities
- Delivering Area GP and EBIT for Insurance product portfolio.
- Driving vertical-wise customer solutioning.
- Managing customer profitability.
- Supporting new product innovation.
- Leading customer solutioning and proposal designing.
- Managing cost analysis customer-wise.
- Managing GP and volume contribution monthly to the targeted GP budget for the CHB product.
Consulted About
- New areas for product offering and market insights.
- Customer feedback from local markets to drive new products.
Critical Competencies
- MBA or equivalent preferred in Business or Supply Chain Management.
- Minimum 10 years' experience of CHB product experience in Logistics Industry.
- Candidate must be certified with G/F card as per Indian Customs and possess an advanced qualification.
- Self-starter with commercial acumen.
- Advanced interpersonal communication skills and negotiation skills.
- Demonstrated experience in solution design.
- Demonstrated product portfolio expertise, strategic mindset, and strong execution skills.
- Ability to identify customer pain points using qualitative and quantitative data.