Requirement

- Lead the end-to-end implementation program for the GRC dashboard on ServiceNow, including scope

definition, delivery roadmap, milestones, RAID management and executive reporting.

- Partner with the Chief Risk Officers office, Risk, Compliance, Internal Audit, Information Security,

Technology, Data and Operations teams to define the target operating model and dashboard outcomes.

- Translate business needs into a structured product backlog, functional specifications and implementation

plans covering risk registers, controls, issues, KRIs/KPIs, policy exceptions, loss events, audit findings and regulatory action tracking.

- Drive solution architecture and platform design in collaboration with enterprise architects and ServiceNow

specialists, ensuring scalability, security, resilience and maintainability.

- Oversee integration of ServiceNow with upstream and downstream systems, including data sourcing, data

quality controls, reconciliation rules, API/interface design and master data alignment.

- Establish program governance with transparent decision forums, status cadence, change control, dependency

management and vendor governance across internal teams and implementation partners.

- Define and monitor delivery metrics, success criteria and acceptance parameters for dashboards, workflows,

notifications, role-based access and management reporting.

- Ensure compliance with internal technology standards, information security requirements, audit

expectations, data privacy obligations and regulatory expectations applicable to a bank.

- Lead SIT, UAT, performance testing, defect triage, release readiness and production cutover planning, along

with hypercare and stabilization support.

- Drive stakeholder communication, training, change management and executive adoption to ensure the

dashboard is effectively embedded into risk governance and management review forums.

- Manage budget, resource planning and vendor delivery,



with clear accountability for quality, timelines, risks,

escalations and benefits realization.

- Mentor cross-functional teams and create strong working alignment between business, product,

engineering, platform and support teams.

Experience

- 8–10 years of overall experience in technology delivery, enterprise platforms, risk technology or

regulatory/compliance transformation programs within banking or financial services.

- Minimum 4–6 years of experience leading large cross-functional programs as a Technical Program Manager

/ Program Delivery Lead / Product Delivery Lead.

- Demonstrated experience in implementing ServiceNow-based solutions, preferably in GRC / IRM / risk,

compliance, policy, audit, issue management or integrated reporting use cases.

- Strong exposure to banking risk and control domains such as operational risk, compliance risk, policy

governance, audit tracking, incident management, control testing, issue remediation and management reporting.

- Hands-on experience managing complex enterprise integrations, reporting solutions, data mapping,

workflow orchestration, release management and multi-vendor delivery environments.

- Experience working with senior executives and control function leaders, with the ability to communicate

clearly on priorities, risks, design trade-offs and delivery outcomes.

- Proven track record of driving large programs from initiation to go-live, including governance setup,

planning, execution, testing, adoption and transition to BAU support.





- Experience with Agile/Hybrid delivery models, backlog prioritization, sprint governance and executive

steering committee updates.

Skill &

Education Required

- Deep program management capability covering planning, dependency management, RAID controls,

stakeholder management, budgeting, governance and executive communication.

- Strong understanding of ServiceNow platform capabilities, with practical knowledge of IRM/GRC modules,

dashboards, workflows, access controls, integrations and platform governance.

- Good understanding of enterprise risk management, governance frameworks, control libraries, issue

management, KRI/KPI design and compliance reporting in a banking environment.

- Excellent analytical and problem-solving skills with the ability to convert business objectives into data-led

dashboards and actionable management insights.

- Strong knowledge of data integration concepts, APIs, reporting/visualization principles, data quality controls

and reconciliation approaches for management reporting.

- Working knowledge of SDLC, release governance, testing strategies, information security, auditability,

resilience and support models for enterprise platforms.

- Strong communication and influencing skills; able to work effectively with senior business leaders,

architects, developers, product owners, operations teams and external vendors.

- Ability to manage ambiguity, drive consensus and deliver outcomes in high-governance, highly regulated

environments.

- Preferred certifications: ServiceNow CIS/CSA (or relevant ServiceNow certification), PMP / PRINCE2 / Scrum

certification, and any certification in risk/compliance/audit domains will be an added advantage.

- Education: Bachelor’s degree in Engineering, Computer Science, Information Technology or related

discipline is required. A master’s degree (MBA / MCA / M.Tech or equivalent) is preferred.

📌 Chief Risk Officer (Mumbai)
🏢 Kotak Mahindra Bank
📍 Mumbai