Role Overview The CDO is a senior kitchen-operations leadership position responsible for people, operations, customer experience, compliance and business performance at the kitchen level.

The ideal candidate should be capable of independently managing a team and driving operational and financial performance.

Key Responsibilities1. Leadership & Team Management

- Lead the complete functioning of the kitchen.
- Manage a team of approximately 7–12 members.
- Recruit, train and develop team members.
- Monitor attendance, discipline and performance.
- Build a positive and high-performance work culture.
- Conduct regular team reviews and training.

1. Operational Management

- Take complete ownership of daily kitchen operations.
- Ensure food quality and timely order fulfilment.
- Maintain kitchen SOPs and operational standards.
- Ensure smooth operations during peak periods.
- Monitor productivity and turnaround time.

1. Financial & Business Management

- Drive top-line and bottom-line targets.
- Manage kitchen-level P&L.;
- Control operating expenses.
- Minimize food wastage and operational losses.
- Maintain accurate inventory.
- Identify and eliminate stock discrepancies.
- Support kitchen-level promotions to improve sales and ratings.

1. Customer Experience

- Build and maintain a robust customer base.
- Improve customer retention and ratings.
- Monitor feedback across own and aggregator platforms.
- Handle customer complaints and ensure resolution within TAT.
- Drive customer-experience improvements.

1. Brand & Profitability





- Manage SLM/brand operations at kitchen level.
- Identify opportunities to improve direct profitability.
- Maintain brand standards across food, service and operations.
- Work towards improving sales and operational efficiency.

1. Compliance & Audit

- Ensure health, safety and hygiene standards.
- Maintain required kitchen licenses.
- Ensure readiness for internal and government audits.
- Maintain required operational documentation.
- Ensure compliance with company policies and SOPs.

1. Training & Development

- Conduct regular kitchen-level training.
- Identify skill gaps within the team.
- Use customer feedback and team assessments for improvement.
- Build a stronger and more capable kitchen team.

Requirements
- Proven experience as a Kitchen Manager, General Manager, Store Manager, Hospitality Manager or similar leadership position.
- Strong people-management skills.
- Strong communication and decision-making abilities.
- Experience in QSR, restaurant or cloud-kitchen operations.
- Understanding of kitchen P&L;, inventory and cost control.
- Ability to drive operational excellence.
- Strong customer-experience orientation.
- Ability to work under pressure and manage multiple priorities.

Ideal Candidate A strong operations leader who can lead people, control costs, improve customer experience and take ownership of the kitchen's overall performance. Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits

- Paid sick time
- Provident Fund

Work Location: On the road

📌 Chief Delight Officer (Bhubaneswar)
🏢 Atreva Group
📍 Bhubaneswar